Privacy Policy

1. Introduction

LabIQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our clinical decision support platform and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, credentials, organization name, and password when you register.
• Patient Data: De-identified or identified patient information, lab values, and clinical data you upload for analysis.
• Usage Data: Information about how you interact with our Service, including analyses performed and features used.
• Communications: Information you provide when contacting us for support or feedback.

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, and device identifiers.
• Log Data: IP address, access times, pages viewed, and referring URLs.
• Cookies: We use cookies and similar technologies to maintain sessions and improve user experience.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process and analyze lab data to generate clinical insights
• Create and manage your account
• Communicate with you about the Service, including updates and support
• Monitor and analyze usage patterns to improve functionality
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information or patient data. We may share information in the following circumstances:

• Service Providers: We work with third-party providers (hosting, AI processing, analytics) who are bound by confidentiality agreements.
• AI Processing: Lab data is sent to AI providers (such as OpenAI) for analysis. This data is transmitted securely and is not used to train AI models.
• Legal Requirements: We may disclose information if required by law or in response to valid legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security assessments
• Limited employee access to sensitive data
• Secure cloud infrastructure with SOC 2 compliant providers

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).

You may request deletion of your account and associated data by contacting us at privacy@labiq.health.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@labiq.health.

8. HIPAA Compliance

If you are a covered entity under HIPAA, please refer to our HIPAA Compliance page for information about our Business Associate Agreement and HIPAA-specific practices.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: